Shipping policy

BlackShadows Shipping Policy

At BlackShadows, we strive to ensure that your custom-made art pieces, including canvas prints and decor mirrors, are delivered to you in a timely and secure manner. The following outlines our shipping policy:

1. Third-Party Shipping and Installation

  • Outsourced Services: We partner with a third-party outsourcing company to handle the shipping and installation of our products. This allows us to focus on creating high-quality art pieces while ensuring your orders are delivered and installed by professionals.

2. Shipping Costs

  • Variable Pricing: Shipping costs are determined based on the delivery location. The exact cost will be calculated at checkout or provided to you during the order confirmation process.

3. Delivery Timeframes

  • Estimated Delivery: While we aim to process and ship orders promptly, delivery times may vary depending on your location and the nature of the product. We will provide an estimated delivery timeframe when your order is processed, but please note that these are estimates and not guaranteed.

4. Responsibility and Liability

  • Third-Party Handling: As we use a third-party company for shipping and installation, BlackShadows is not responsible for any delays, damage, or mishaps that may occur during the delivery process. Any issues related to shipping should be addressed directly with the third-party provider, although we will assist in facilitating communication if necessary.

5. Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive a tracking number that allows you to monitor the progress of your delivery. Please ensure that you provide accurate shipping information to avoid delays.

6. International Shipping

  • Availability: Currently, we offer shipping primarily within Kuwait and specific regions, but we may accommodate international shipping requests on a case-by-case basis. Please contact us for more information if you require international delivery.

7. Contact Us

  • If you have any questions or concerns regarding our shipping policy or the status of your order, please contact our customer service team via WhatsApp at +965 6663 8317.